Frequently Asked Questions
Everything you need to know about your Poelle shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your process.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slightly different fits.
Are your materials sustainably sourced?
At Poelle, we prioritize ethical manufacturing. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You have a 60-minute window after checkout to request a cancellation or modification via our customer support chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.